Terms of Use

1. Who runs SendChat

SendChat is operated by S B Fabricating Inc. In these terms, “SendChat”, “we” and “us” mean S B Fabricating Inc., and “you” means the person using SendChat.

These terms cover the SendChat apps for phones and computers, the website sendchat.ca, and everything you do with them, including SendChat Pro, Posts and the Marketplace.

2. Agreeing to these terms

These Terms of Use and our Privacy Policy are the agreement between you and us. The Privacy Policy explains what we collect, who can see it and how long we keep it. You can find both in SendChat, in Settings, then Help.

New accounts

Under the Send code button on the sign-up screen, SendChat says: “By tapping Send code, you agree to the Terms of Use and Privacy Policy and confirm you’re 13 or older (14 in Quebec).” Tapping Send code is how you agree, including to the age rules in section 3.

Accounts made before these terms

The next time you open SendChat, it asks you to agree to these terms and the Privacy Policy. Tap Agree and continue to carry on using SendChat. If you don’t agree, tap “Don’t agree? Delete your account” instead: it opens the usual steps to delete your account on your main phone (section 16).

Our record of your agreement

We record which versions you agreed to, when, how (on the sign-up screen or the agreement screen), and which platform and app version you used.

When these terms change

• Important changes are changes to what SendChat collects, shares, charges or deletes. We tell you about one at least 30 days before it applies, in the app and on this page. When it applies, SendChat asks you to agree before you carry on.
• Other changes, such as clearer wording, update this page and its date without asking you again.
• If you don’t accept an important change, you can end your agreement with us at no cost, before it applies or within 30 days after, by deleting your account. If you have SendChat Pro, cancel it in the store as well (section 12). Nothing here limits any refund you have a right to under the law where you live.

Selling in the Marketplace

Before you publish your first listing, you also agree to the Marketplace selling rules (section 9).

3. Who can use SendChat

• You must be 13 or older, or 14 or older if you live in Quebec. We delete any account we find belongs to someone younger. If you think a child under that age is using SendChat, email support@sendchat.ca and we’ll look into it.
• If you’re under the age of majority where you live (18 in Ontario), you confirm that a parent or guardian has agreed to these terms for you. They’re responsible for your use of SendChat and for anything you buy.
• An account is for one person. Use your own phone number, and don’t share your account with anyone.
• You can’t use SendChat if we have closed an account of yours for breaking these terms, unless we agree, or if the law doesn’t allow you to.
• If you use SendChat for a business, these terms also bind that business, and you confirm you can agree to them for it.

4. Your account and keeping it safe

Signing in

You sign in with your mobile phone number. We text you a 6-digit code that works for 10 minutes. Never give your sign-in code to anyone. Nobody from SendChat will ever ask you for one. The only code we ever ask you to send us is an account deletion code, and only after you have emailed us yourself asking us to delete your account (section 16). If you didn’t ask, don’t send it.

Your main phone

Each account has one main phone. If your number signs in on another phone, that phone becomes the main phone, and your old phone and every linked device are logged out. If that wasn’t you, your old phone can take the account back within 7 days: tap This wasn’t me and unlock it with the phone’s screen lock.

Two-step PIN

You can set a 6-digit two-step PIN. SendChat asks for it whenever your number signs in on a phone, even the same phone after reinstalling, so a text code alone isn’t enough to sign in to your account. You set, change or turn off the PIN on your main phone, after its screen lock. After 5 wrong tries, SendChat makes you wait longer between tries. If you forget your PIN, you can sign in without it after 7 days, and your devices are told when that wait starts. We strongly recommend setting one.

Linked devices

With SendChat Pro, you can link up to 4 other devices at a time: computers, tablets and extra phones. You link one by scanning its code with your main phone, after the phone’s screen lock. A linked device can do almost everything your main phone can. Only the main phone can link, rename or log out other devices, set, change or turn off the two-step PIN, buy SendChat Pro, and delete your account.

A linked device is logged out if it isn’t used for 30 days, and all of them are logged out if your main phone isn’t used for 14 days. SendChat warns you 2 days before. When a device is logged out, SendChat’s copy of your chats on it is erased: straight away if it’s online, otherwise the next time it connects. Photos, videos, voice notes and files SendChat saved on the device stay in its storage there until SendChat is uninstalled, or until you tap Free up space in Settings, then Storage and data.

Keeping your account safe

• Keep your phone, your computer and their screen locks secure. Anyone who can open SendChat on your device can use it as you.
• You’re responsible for what is done with your account, unless it happens because of something we did wrong.
• If you think someone else is using your account, take it back or log out the device, then tell us (section 26).
• SendChat can’t move an account to a new phone number yet. If you’re giving up your number, delete your SendChat account first (section 16), because whoever gets the number next could sign in with it.

Texts and notifications from SendChat

We text your number only to send sign-in codes; the two warnings before an unused account is deleted (section 14); the code that confirms a deletion request made by email and, for an account with a two-step PIN, the notice that such a request was made (section 16); and a code that confirms a privacy request (Privacy Policy section 11). We don’t send marketing texts. Your carrier may charge you for texts and data.

SendChat also tells you about your account, in the app or by notification: for example, storage warnings, a payment problem, Pro ending, or a device about to be logged out.

5. Rules for using SendChat

These rules apply everywhere in SendChat: chats, groups, group names and photos, profiles, Posts, the Marketplace and what you send to SendChat Support. You must not use SendChat to:

• break the law, or help anyone else break it;
• share any sexual content involving a person under 18, or anything that sexualizes, grooms or exploits children;
• share intimate images of someone without their consent, or threaten to;
• harass, bully, threaten, stalk or intimidate anyone;
• promote violence or terrorism, or hatred against people because of their race, ethnic origin, religion, sex, sexual orientation, gender identity, disability, age or similar traits;
• post pornography or graphic violence in Posts, the Marketplace, profiles, or group names and photos; send it to anyone under 18; or send it to anyone who hasn’t clearly agreed to receive it;
• defame anyone, or share someone’s private information (such as their address, ID numbers or private photos) without their permission;
• send spam: unwanted bulk messages, chain messages, or ads to people who didn’t ask for them;
• scam or defraud anyone, phish for their details, or pretend to be another person, a business or SendChat;
• infringe anyone’s copyright, trademark or other rights;
• send viruses or any other harmful code;
• offer anything illegal, or anything the Marketplace selling rules forbid;
• get around SendChat’s limits or security: no modified apps, bots, scripts, automated accounts, collecting other users’ information, or extra accounts to escape a limit or a ban;
• probe, overload, attack or interfere with SendChat or other people’s use of it (if you find a security problem, tell us instead);
• use someone else’s account or phone number, or ask for sign-in codes for numbers that aren’t yours;
• make reports you know are false.

6. Zero tolerance and child safety

SendChat has zero tolerance for objectionable content and abusive users. Objectionable content means sexual content involving anyone under 18, intimate images shared without consent, harassment, threats, hate, promoting violence or terrorism, pornography or graphic violence where section 5 forbids it, and scams. Abusive users are people who harass, threaten, exploit, scam or spam others.

Reporting

You can report a person, a message, a group, a post or a listing: use Report on it in SendChat. Reports are confidential. We never tell the person you reported who reported them, unless the law requires us to. When you report someone, you can block them at the same time.

A report keeps a copy of a reported post or listing, but not of a reported message. A view-once photo, video or voice message reported before it’s opened is different: we keep it for our admins until 90 days after we answer the report, then delete it. Admins can’t save or share it. If we close the account of someone you reported, the messages they sent are deleted with it, so if you need a record of them, keep your own (for example, a screenshot) when you report.

Blocking

You can block someone in your chat with them, from their contact info, or when you report them. People you block can no longer message you or see your online status, and they don’t see your listings. They aren’t told that you blocked them. You can unblock them in Settings, then Privacy and security, then Blocked contacts.

What we do with reports

• We act on reports within 24 hours. To act on a report, we look at the reported content and, where we need to, the conversation around it.
• If it’s objectionable content, or the person is an abusive user, we remove the content and close the account of the person responsible.
• For other breaches of section 5 or of the selling rules, we may remove the content, warn the person, limit what their account can do, or close it.
• We may contact the police when someone’s safety is at risk.

Child safety

Removing content and closing accounts

We may remove content, limit what an account can do, or close an account that breaks these terms or the law, or that puts other people or SendChat at risk. For serious breaches we do this without warning. Where we can, we tell you what we did and why, unless the law or someone’s safety stops us. If you think we got it wrong, email support@sendchat.ca and we’ll look at it again.

Closing an account deletes it, as section 16 describes, so the messages it sent leave everyone’s chats, and a closed account can’t be brought back. Before we close an account, we keep anything the law requires us to keep, such as material we report to the police, for as long as the law requires.

Closing an account doesn’t cancel an App Store subscription to SendChat Pro: only you can cancel that, in your Apple account’s subscriptions. If the subscription is through Google Play, we cancel it when we close the account, so it doesn’t renew. We don’t refund unused Pro time when we close an account for breaking these terms, unless the law requires it.

7. Your content

It’s yours

“Your content” is everything you send, post, list or upload: messages, photos, videos, voice notes, files, stickers, posts, listings, your profile and anything else. You keep ownership of it.

The permission you give us

To run SendChat, we have to store, copy and deliver your content. So you give S B Fabricating Inc. a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display and process your content (for example, to resize photos, remove location details, make small preview copies and keep backup copies), only to:

• provide SendChat to you and to the people you share with;
• keep SendChat safe, deal with reports and enforce these terms; and
• meet the law.

We don’t sell your content, and we don’t use it for advertising. This licence ends when your content is deleted from SendChat, except for copies other people keep, short-lived copies and backups until they’re cleared (section 14), and anything we must keep for a report or by law.

Your responsibility

You’re responsible for your content. Only share what you have the right to share, and nothing that breaks these terms or anyone else’s rights.

Once you’ve sent something

The people you share with can keep it: they can save it, forward it or take a picture of their screen. Delete for everyone removes a message from everyone’s chats in SendChat. Short-lived copies in our systems are cleared within days (the Privacy Policy says how long), but notifications already shown on someone’s phone, and copies others have already forwarded or saved, stay. Disappearing messages and view-once messages shorten how long content stays in SendChat, but they can’t stop someone from keeping a copy another way.

Your contacts

To find which of your contacts use SendChat, your phone sends us their phone numbers as hashes (scrambled codes) rather than plain numbers. A phone number’s hash can be worked back out, so we protect it as personal information, as the Privacy Policy explains. Names and other details from your address book reach us only inside an encrypted copy for your own linked devices, which we can’t read, or when you share a contact card in a chat, which is sent like any other message. Only let SendChat use your contacts if you’re allowed to share their numbers this way.

Copyright complaints

If you think something in SendChat infringes your copyright, email support@sendchat.ca with the work, where it appears in SendChat and your contact details. We handle complaints as Canada’s Copyright Act requires.

Ideas and feedback

If you send us ideas or suggestions, we may use them without paying you or owing you anything.

8. What other people see

In short, and in full in the Privacy Policy:

• Your profile (name, photo and phone number): people you share a chat with, one to one or in a group (Marketplace chats included), people who have your number saved and use SendChat, and people who have blocked you.
• Your profile photo can be opened by anyone who has the web address of the image, so treat it as public.
• Your PRO badge, if you have Pro: anyone who can see your profile. It can’t be hidden.
• Your business profile (Pro): any SendChat user who hasn’t blocked you and whom you haven’t blocked.
• Online and last seen: as your Last seen setting allows. It’s Everyone unless you change it, except that DM Book members start with their DM Book groups. If you hide yours, you can’t see other people’s.
• Read receipts: the sender of a message can see when you received, read or played it. In a group, how far each member has read is also available to every other member’s SendChat app. Read receipts can’t be turned off.
• Posts and listings: the audience you choose, and only people in it who have your number saved.
• Bids: others see your bid as “Bidder 1”, “Bidder 2” and so on. The seller sees your name.
• Your status (Available, Away, Busy or Do not disturb) and its message: people who share a chat with you or have your number saved, except across a block. With the auto-reply on, the message also goes once to anyone who writes to you while it is set.
• SendChat itself: see section 17.

9. Marketplace

The Marketplace lets you list things for sale, wanted or free, bid or buy now, and message sellers.

The selling rules

Before you publish your first listing, SendChat shows you its selling rules (“Selling on SendChat”) and asks you to agree. If the rules change in an important way, it asks again before your next listing. The selling rules are part of your agreement with us, and add to these terms for the Marketplace. They say:

• Only list things you own and are allowed to sell.
• You deal directly with the buyer, in person.
• Payment and pickup are between the two of you — SendChat is not part of the sale and does not handle money.
• No weapons, alcohol, tobacco, prescription medicines, or anything illegal. Animals may be listed in the animal categories and the sale must follow local law.
• Listings that break these rules can be reported and removed.

SendChat is not part of any sale

Every deal is between the buyer and the seller. You deal with each other directly, and payment and pickup are between the two of you. We don’t handle money, delivery or pickup. We don’t check items, listings, buyers or sellers, and we don’t guarantee that an item is as described, safe or legal, or that anyone pays or turns up.

When you use the Marketplace

• List only things you own and are allowed to sell, and describe them honestly.
• Follow the law that applies to your sale, including any rules for selling as a business, tax, product safety and recalls.
• Only bid, tap Buy now, or accept a seller’s offer if you mean to follow through.
• Meet safely, for example in a public place.
• When you message a seller or a buyer, you can each see the other’s phone number, as in any SendChat chat.

Limits, ended listings and removal

• On Free, you can put up 1 new listing in any 24 hours. Pro has no fixed limit, only a daily limit against spam (section 11).
• 12 months after a listing ends, its full-size photos and video are removed. The smaller copies and the video’s still picture stay, and a photo or video with no smaller copy is kept as it is (section 14).
• Anyone who can see a listing can report it. Our admins can see every published listing, including hidden ones, and may remove listings that break the rules or limit someone’s selling.

10. Posts

• Posts are shared for 24 hours with the audience you choose, and only with people in it who have your number saved.
• A post, with its media and its list of views, is deleted within minutes of its 24 hours ending, or of you deleting it.
• A reply to a post is a chat message that carries a copy of the post, and it stays like any other message. A report of a post keeps a copy too.
• On Free, you can share 3 posts in any 24 hours. Every kind counts, and deleting a post doesn’t give it back. Pro has no fixed limit, only a daily limit against spam.
• The rules in section 5 apply to posts, and anyone who can see a post can report it.

11. SendChat Free and SendChat Pro

Everyone gets SendChat Free. SendChat Pro is a paid subscription that adds room, devices, business tools and personalization. On Free and Pro alike, the limits below never stop you receiving and reading new messages, sending text, or opening media you’ve received. Forwarding works even when your storage is full, within a daily limit against spam.

“No fixed limit” still has a daily limit against spam. If you reach it, the app tells you when you can post or list again.

Storage and monthly sending

• What counts: the photos, videos, files, voice notes and stickers you send in chats, including view-once and disappearing ones until they’re gone. Your media counts once, for as long as any copy of it exists. Media other people send you, media you forward from someone else, and listing, post, profile and wallpaper photos don’t count.
• When you reach 100% of your storage or of the month’s allowance, all media stops sending until you free up space, the month resets, or you get Pro. Text (replies included), reactions, locations and contact cards still send. A send that reaches our servers while you’re still under the limit goes in full, even if it takes you over. One that arrives after the limit was used up, for example from another of your devices, waits and sends itself once there’s room. SendChat warns you at 80%, 95% and full.
• The month resets on the 1st, at midnight in your own time zone.
• Freeing up space: in Your media on SendChat, removing something deletes that message for everyone, in every chat you sent or forwarded it to. Copies other people forwarded stay. Removing frees storage at once, but doesn’t give back this month’s allowance.
• Forwarding always works, even when you’re full, within a daily limit against spam.

The 90-day history window on Free

• On Free, a new phone, or a phone after reinstalling SendChat, can load messages from 90 days before SendChat was set up on it, and everything after. It loads them in the background while SendChat is open.
• Older messages aren’t deleted. They stay on SendChat, and Pro shows them. Where older messages exist, a note at the top of the chat says so, and search tells you how many older matches there are without showing them.
• Moving to a new phone, or restoring a phone backup, doesn’t bring older history across on Free.
• Download my data always includes your full history (section 15).
• Your SendChat Support chat always shows in full.

Groups

• A group can hold up to 10 people, admins included. If at least one admin has Pro, it can hold up to 256.
• If a group of more than 10 people loses its last admin with Pro, for any reason (Pro ending, a refund, or that admin leaving, being removed, no longer being an admin, or deleting their account), its admins are warned in the group and by notification, on days 1, 23 and 29. If no member with Pro is made an admin and the group isn’t brought down to 10 within 30 days, the newest members who aren’t admins are removed until 10 remain. Each member removed gets a notice saying why, and the group is taken out of their chats. An admin can add them back when there’s room. Before the last admin with Pro leaves, or is dismissed as admin, SendChat warns that this will start.
• When you leave a group or are removed from one, it’s taken out of your chats, and you can no longer read it. Its other members keep it, with the messages you sent.

12. Buying SendChat Pro

This section applies when you buy SendChat Pro. It may not be available to buy everywhere or at all times. When it can’t be bought, the app says so.

Price

In Canada, SendChat Pro costs CA$3.99 a month or CA$34.99 a year. In other countries, Apple and Google set the local price from the Canadian price. The store shows the price before you confirm, and charges any sales tax that applies. There is no introductory price.

Free trial

A new account gets SendChat Pro free for its first 60 days, once per phone number. No payment details are taken and nothing renews: when the 60 days end, the account is on Free unless you buy Pro. If you buy Pro during the trial, your subscription starts, and is charged, when you buy, and the days left aren’t added to it.

Where and how

• You buy SendChat Pro on your main phone, through the App Store (iPhone) or Google Play (Android). It can’t be bought on a linked device or a computer.
• Payment goes to Apple or Google, under their terms. We never see your card details. Subscriptions are managed for us by RevenueCat (section 18).
• Pro is for your whole SendChat account, on all its devices.
• A subscription stays with the SendChat account it was first bought for. Signing in to another SendChat account with the same Apple ID or Google account doesn’t move it.
• SendChat Pro can’t be shared through Apple’s Family Sharing.

Automatic renewal

Cancelling

You can cancel at any time, in the store you bought from: App Store subscriptions or Google Play subscriptions. In SendChat, Manage subscription on the Pro page opens the right place. After you cancel, Pro lasts until the end of the period you paid for, then ends (section 13). Deleting the app, or your SendChat account, doesn’t cancel a subscription.

If a payment fails

Pro keeps working for a grace period of about two weeks (16 days with Apple, 14 with Google) while the store tries again, and SendChat reminds you to update your payment details. If the payment hasn’t gone through when the grace period ends, Pro ends (section 13). The store may keep trying after that, under its own rules.

Refunds

Apple and Google take the payment, so refunds are theirs to decide, under their own refund policies. Ask Apple at reportaproblem.apple.com, or Google through Google Play’s refund page. We don’t give refunds ourselves. If Google’s refund page sends you to us, email support@sendchat.ca. If a subscription is refunded, Pro ends straight away and section 13 applies from that day. Nothing here limits any right to a refund you have under the law where you live.

Price changes

We may change the price of SendChat Pro. The store tells you before a new price applies, as its rules require, and you can cancel before then. A new price never applies to time you’ve already paid for.

Deleting your account while subscribed

While your subscription is set to renew, or is in its grace period after a failed payment, the Delete account? box reminds you that deleting your account doesn’t cancel it, with a Manage subscription button. Cancel in the store first. We don’t refund unused time ourselves: refunds are Apple’s or Google’s to decide, and nothing here limits any right to a refund you have under the law where you live.

SendChat Pro given by SendChat

We sometimes give SendChat Pro for free, for example to people who help us test SendChat. It shows as “SendChat Pro, given by SendChat”, works like paid Pro, costs nothing and has no renewal date. We can end it at any time, and section 13 then applies.

13. When SendChat Pro ends

Pro ends when a cancelled subscription reaches the end of its period, when the grace period after a failed payment ends, straight away if the subscription is refunded, or when we end Pro we gave you. Your account is then on Free, and:

• Linked devices: for 7 days, a banner on your phone and on each linked device says when they’ll be logged out. Renew within those 7 days to keep them. After that they’re logged out, and SendChat’s copy of your chats on them is erased (if a device is offline, the next time it connects), as section 4 describes. During those 7 days, Free’s limits apply on them too.
• Groups over 10 people: the 30-day rule in section 11 applies to any group left with no admin who has Pro.
• Business profile: hidden from other people, but kept. It comes back as it was if you renew.
• Tasks: kept, but hidden in SendChat, and their reminders don’t ring. They come back as they were if you renew. A reminder that came due in between doesn’t ring later.
• Wallpapers, bubble colours and accent colours: SendChat goes back to its standard look, with the Everyday doodle wallpaper in every chat. Your choices are kept and come back if you renew.
• PRO badge: removed.
• Listings and posts: ones already live or scheduled carry on as planned. Free’s limits apply to new ones.
• History and media: nothing is deleted. Your devices keep what they have, and a new phone gets Free’s 90-day window.
• Storage: if your media is over Free’s 10 GB, sending media is paused until you’re under it. You can send 2 GB of media a month again, and the largest file you can send is 100 MB again.
• Unused accounts: the 12 months in section 14 start counting.

14. Unused accounts, backups and other deletions

Accounts not used for 12 months

If an account isn’t used for 12 months, we delete it. “Used” means SendChat open on the screen of any of your devices. Notifications arriving while SendChat is closed don’t count.

• We warn you 30 days and 7 days before, by notification and by a text message to your number from SendChat’s own number. Opening SendChat once, on any of your devices, cancels the deletion.
• If we can’t reach you, for example because your number no longer gets texts, the account is still deleted on its date.
• Accounts with SendChat Pro, paid or given by SendChat, aren’t deleted for not being used. The 12 months start when Pro ends.
• Deleting an unused account works exactly like deleting it yourself (section 16). That includes removing the messages you sent from other people’s chats.
• To keep a copy, use Download my data (section 15) before then.
• If you open SendChat on a phone afterwards, it tells you the account was deleted because it wasn’t used for 12 months. You can sign up again, with a new, empty account.

When someone else’s account is deleted

When anyone’s account is deleted, whether by them, by us under section 6, or because it wasn’t used for 12 months, the messages they sent are removed from your chats too, with their photos, videos and files. What you forwarded or saved yourself stays, and a device of yours that was offline at the time may keep showing copies it had already saved. To keep a copy of a conversation, use Download my data (section 15).

Other things SendChat deletes on a schedule

• Posts: within minutes of their 24 hours ending.
• Disappearing messages: within about 5 minutes of their timer running out.
• View-once photos, videos and voice messages: once every recipient has opened them, or 14 days after sending. One reported before it’s opened is kept for our admins until 90 days after we answer the report, then deleted. Admins can’t save or share it.
• Ended Marketplace listings: 12 months after a listing ends, its full-size photos and video are removed. The smaller copies and the video’s still picture stay, and a photo or video with no smaller copy is kept as it is. A listing with an open report keeps everything until the report is handled. Sellers see the date on the listing.
• SendChat Support conversations: deleted with their problem report, 90 days after we mark the report handled.

Backups and short-lived copies

• We keep a nightly backup of the files people send and upload, so they can be restored if something goes wrong. A file deleted from SendChat leaves that backup within 7 days. View-once photos, videos and voice messages, files in disappearing messages, and posts are never backed up.
• Our hosting provider keeps backups of our database, and the system that delivers live updates to your devices keeps a copy of each update for about 3 days. These copies are cleared on their own schedules, as the Privacy Policy explains.

Apart from what this section and the 30-day group rule in section 11 describe, SendChat doesn’t remove messages from your chats on its own.

15. Download my data

You can download a copy of your data, for free, on Free or Pro: in Settings, open Account, and tap Download my data at the bottom of the Personal tab.

• It includes everything you can see in SendChat: your profile and account settings, every chat’s messages from both sides, your listings, posts and bids, and your full history, not only the last 90 days. You choose whether to include photos, videos and other media.
• It leaves out names from your phone’s address book and settings kept only on your phone. People appear under the name you gave them in SendChat, otherwise under their own name. A view-once photo appears only as a line saying so. Disappearing messages still in a chat are included, marked as such.
• It’s one zip file: a readable web page for each chat, the same data in a machine-readable form, and media in folders. It can’t be imported back into SendChat.
• It can take from minutes to hours. Each of your devices is told when it’s ready, and you can download it in SendChat for 7 days. You can have one request at a time.
• If a copy with media is too large to make, SendChat tells you, and you can ask again without photos, videos and files.
• For your security, a device signed in less than 7 days ago can’t ask for a copy or download one yet.
• The file holds other people’s messages and media too. Keep it safe, and respect their privacy.

16. Deleting your account

In SendChat

On your main phone, open Settings and tap Delete my account, at the bottom under Sign out. Read the Delete account? box, type DELETE and tap Delete. If you have a two-step PIN, you entered it when you signed in on that phone. Deleting is permanent and can’t be undone.

Without the app

Email support@sendchat.ca with the subject “Delete my SendChat account” and the phone number of the account. A person at SendChat reads your email, replies, and texts a one-time deletion code to that number from their own phone, not from the numbers SendChat’s automatic texts come from. Reply to our email with the code, and once it matches, we delete the account the same way. If the code never comes back to us, nothing is deleted. If the account has a two-step PIN, we also text its number that a deletion was asked for by email and, as with Forgot PIN?, wait 7 days before deleting it; if you didn’t ask, email us within those 7 days and nothing is deleted. Send us a deletion code only if you asked us to delete your account. Our account deletion page has the details.

What is deleted

Your account, profile and settings; the messages you sent, from every chat, and the files they used; your posts; your listings with their photos and video, and your bids, offers and sales; your problem reports and SendChat Support chat; reports you made; your blocks; your Download my data copy; and your SendChat Pro record, including your customer record at RevenueCat. If you’re a group’s only admin, another member becomes admin. Your other devices are logged out, and SendChat’s copy of your chats on them is erased the next time they connect.

What stays

• Messages other people sent you, in their chats.
• Copies other people made from yours: media they forwarded, stickers they added, Marketplace listings they shared into a chat, and the copy of your post or listing that their reply to it shows.
• Your messages on someone else’s device that was offline when your account was deleted, which may keep showing what it had already saved.
• Photos, videos, voice notes and files SendChat saved on your own phones and computers, until you uninstall SendChat from them or tap Free up space in Settings, then Storage and data.
• Reports other people made about you, with any copy of a reported post or listing. A reported listing’s photos and video are kept, for our admins only, until the report is handled.
• A record of any SendChat Pro we gave you or took back.
• If your number had the 60-day free trial of SendChat Pro, a scrambled copy of it, locked with a secret key, so that a new account with that number starts on Free.
• Your number in other people’s address-book records, which SendChat keeps only in coded form, and in the DM Book directory if you’re listed there.
• If you asked by email: your request and our replies in our mailbox.
• If you asked by email: Bell’s records of the texts a person at SendChat sent your number from their own phone. Bell, in Canada, is that phone’s mobile carrier and keeps them under its own policies. The texts themselves are deleted from the phone once your account is deleted.
• Anything the law requires us to keep, for as long as it requires.
• For a limited time, copies in our live-update system and backups, and in our service providers’ systems (section 14 and the Privacy Policy).

Before you delete

• Deleting your account doesn’t cancel a SendChat Pro subscription. Cancel it in the store first (section 12).
• Download my data isn’t offered in the Delete account? box. If you want a copy, ask for it first (section 15), and download it before you delete.

17. No end-to-end encryption

SendChat is not end-to-end encrypted. We say so plainly so you can decide what to send.

• Your messages, photos, videos, voice notes and files are encrypted while they travel between your devices and our servers.
• On our servers they are stored in a form SendChat can read. Our main servers are in the United States, and the Privacy Policy lists every place a copy is kept. Our hosting provider encrypts its disks. That protects against a stolen disk, not against someone with access to our systems.
• This is what lets SendChat keep your chats in step across your phone and computers, search them, and load your history onto a new device.

What it means for you

• The people who run SendChat’s systems can technically see stored content. We only look at it when we need to: to run and fix SendChat, to deal with a report or a problem you send us, to keep people safe, or to meet the law.
• We may have to give information, including messages, to police, courts or government agencies when the law requires it, for example under a warrant or a production order. Our servers are in the United States, and some of the companies that work for us are in other countries, so the courts, police and security agencies of those countries may also be able to get it there (see the Privacy Policy).
• If our systems were ever breached, stored content could be exposed. We would tell you as the law requires.
• Notifications on your phone pass through Apple and Google. A message notification can carry the sender’s name and up to the first 200 characters of the message.
• Don’t use SendChat for anything that needs end-to-end encryption.

18. Other companies’ services

• App stores: your use of the App Store, Google Play or the Microsoft Store, and anything you buy through them, is also governed by their own terms.
• Maps: the maps you open in SendChat use Google Maps. By using them, you also agree to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. The small map picture in a shared location is made by Geoapify from OpenStreetMap data (© OpenStreetMap contributors).
• Link previews: when you send a link, your own device visits that website to make the preview. We’re not responsible for other websites or what they do.
• Companies that work for us: for example, Supabase hosts our servers, sign-in codes and the warnings before an unused account is deleted go through Twilio, notifications go through Apple and Google, and SendChat Pro subscriptions are managed through RevenueCat. The Privacy Policy lists them all and what each one receives.

19. The SendChat apps and name

• We give you a personal, non-exclusive, non-transferable licence to use the SendChat apps on devices you own or control, under these terms. You can’t sell, rent or sublicense them.
• Don’t copy, change, decompile or reverse-engineer the apps, except where the law allows it despite this term.
• If you download SendChat for Windows from sendchat.ca rather than a store, it keeps itself up to date through Windows’ App Installer, and no store’s terms apply to it: only these terms.
• Some parts of SendChat are open-source software. Their own licences apply to those parts.
• SendChat, its name, its logo and its apps belong to us. These terms don’t give you any right to use them other than to use SendChat.
• Test versions may not work fully, and may change or stop at any time.

20. Availability and changes to SendChat

• We work to keep SendChat running and your data safe, but we can’t promise it will always be available or free of errors, or that every message and notification arrives on time.
• SendChat can’t be used to reach emergency services. In an emergency, call 911 or your local emergency number.
• We may change, add or remove features. If we take away something SendChat Pro includes, or lower Pro’s limits, we tell you in the app at least 30 days before the change applies, so you can cancel before it does. If we lower Free’s limits, we tell you in the app before the change applies.
• If we ever stop running SendChat, we’ll tell you in the app in advance where we reasonably can, so you can download your data. We would stop Pro renewals. For time you’ve paid for and can’t use, ask Apple or Google for a refund. Nothing here limits any right to a refund you have under the law where you live.
• You provide your own devices and internet connection. Your carrier may charge you for data.

21. Disclaimers

If you’re a consumer in Quebec: this section doesn’t apply to you to the extent Quebec’s Consumer Protection Act doesn’t allow it.

To the extent the law allows, SendChat is provided “as is” and “as available”. Apart from what these terms say, we don’t give any other promise or warranty about SendChat, for example that it will meet your needs or never be interrupted.

We aren’t responsible for what other people send, post or list, or for deals between users, unless our own failure caused the loss.

Your rights as a consumer. Nothing in these terms takes away any right you have under consumer protection law that can’t be given up by agreement, such as rights under Ontario’s Consumer Protection Act or, in Quebec, the Consumer Protection Act. Those rights apply as well as these terms.

22. Limits on liability

If you’re a consumer in Quebec: this section doesn’t apply to you to the extent Quebec’s Consumer Protection Act doesn’t allow it.

To the extent the law allows:

• We aren’t liable for indirect, incidental, special or consequential losses, or for lost profits, business or opportunities, arising from SendChat.
• Our total liability to you for all claims about SendChat is limited to the greater of CA$100 and what you paid for SendChat Pro in the 12 months before the claim.
• These limits don’t apply where the law doesn’t allow them, such as for death or personal injury caused by our negligence, or for our fraud, gross negligence or intentional misconduct.

Your responsibility

If you break these terms or the law, and someone makes a claim against us because of it, you’re responsible for the loss that causes us, to the extent the law allows.

23. Governing law and disputes

• These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.
• The courts of Ontario can decide any dispute about SendChat or these terms.
• If you’re a consumer living somewhere else, you keep the protection of the laws where you live that can’t be given up by agreement, and you can also bring a claim in your local courts if those laws allow it.
• If you have a problem, please contact us first (section 26), so we can try to sort it out.

24. If you got SendChat from Apple’s App Store

These points apply to SendChat downloaded from Apple’s App Store:

• These terms are between you and S B Fabricating Inc., not Apple. We, not Apple, are responsible for SendChat and its content.
• Your licence covers using SendChat on Apple-branded products you own or control, as the Usage Rules in Apple’s Media Services Terms and Conditions allow.
• Apple has no obligation to provide any maintenance or support for SendChat.
• If SendChat fails to meet a warranty that applies to it, you can tell Apple, and Apple will refund the price you paid for the app, if any. SendChat is free to download. To the extent the law allows, Apple has no other warranty obligation for SendChat. Any other claims, losses or costs from SendChat failing to meet a warranty are our responsibility, not Apple’s.
• We, not Apple, are responsible for handling any claims about SendChat or your use of it, including product liability claims, claims that SendChat fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If anyone claims that SendChat, or your use of it, infringes their intellectual property, we, not Apple, are responsible for investigating, defending, settling and resolving the claim.
• You confirm that you aren’t in a country that is under a U.S. Government embargo or that the U.S. Government has designated as “terrorist supporting”, and that you aren’t on any U.S. Government list of prohibited or restricted parties.
• You must follow any third-party terms that apply when you use SendChat, such as your mobile carrier’s.
• Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.
• Questions, complaints or claims about SendChat go to us (section 26).

25. General

• The whole agreement: these terms, the Privacy Policy and, if you sell in the Marketplace, the selling rules (section 9) are the whole agreement between you and us about SendChat. Purchases are also governed by the store’s terms.
• If part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce a term straight away, we haven’t given up the right to enforce it later.
• Transfers: you can’t transfer your account or these terms to anyone else. We may transfer them to a company that takes over SendChat. We’ll tell you if we do, and your rights under these terms stay the same.
• Notices: we contact you in the app or by notification, and by text only for the reasons in section 4. You can contact us as section 26 says.
• Ending: you can stop using SendChat at any time. Sections that by their nature should last, such as 7, 21, 22 and 23, keep applying after you stop or your account is deleted.
• Wording: headings and the summary at the top are there to help you read. “Including” and “for example” mean “including, without limitation”.

26. Contact us

• In SendChat: open Settings, then Help, then Report a problem. To report a person, a message, a group, a post or a listing, use Report on it.
• By email: support@sendchat.ca, also for security problems, child safety and copyright complaints.
• By mail: S B Fabricating Inc., 269556 Grey Road 9, Badjeros, ON  N0C 1A0, Canada.

Privacy

Sidney Brubacher, Privacy Officer, is the person in charge of protecting personal information at S B Fabricating Inc. For a question, a request or a complaint about your personal information, write to our Privacy Officer at support@sendchat.ca (please put “Privacy” in the subject), or by mail to the address above, marked “Attention: Privacy Officer”. You can also complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, in Quebec, the Commission d’accès à l’information du Québec (cai.gouv.qc.ca). In Alberta or British Columbia, you can also contact your province’s Information and Privacy Commissioner. The Privacy Policy explains your rights.