Help
Answers to common questions, and how to reach us.
Getting started
Who can use SendChat?
Anyone 13 or older, or 14 or older in Quebec, with a mobile phone number. An account is for one person.
How do I sign in?
With your mobile number. We text you a 6-digit code that works for 10 minutes. Never give your code to anyone: nobody from SendChat will ever ask you for it.
How does SendChat find my friends?
If you let it use your contacts, your phone scrambles their phone numbers (hashes them) and sends us only that, to see who’s on SendChat. We never see the names. We keep the numbers only in that coded form: a list, to tell you when one of your contacts joins, which we empty if you turn off contacts access or sign out of your main phone, and a locked record of every number checked, used only to limit which numbers, and how many, one account can check, which we keep until you delete your account.
Can I use SendChat on my computer?
Yes, with SendChat Pro, which new accounts have free for their first 60 days, once per phone number, with no card needed. You can link up to 4 other devices, such as a Windows PC, a tablet or another phone. On your phone, tap ⋮ at the top of Chats, then Settings, then Linked devices, and scan the code the new device shows.
Where is Settings?
On a phone, tap ⋮ at the top of Chats, then Settings. On a computer, Settings is at the bottom of the bar on the left.
Does SendChat have voice or video calls?
No. SendChat is for messages, voice notes, photos, videos and files, as well as Posts and the Marketplace.
Can I use SendChat just for chats?
Yes. Posts and the Marketplace start off when you sign up, and you choose whether to turn either on. You can turn either off later on any of your devices: go to Settings, then Posts and Marketplace. To turn one back on, reinstall SendChat on your main phone and sign in again, and you’re asked again.
Turning one off doesn’t end what you already have there: a Post stays up for the rest of its 24 hours, and your listings and bids carry on, with a sale still reaching you in a chat.
Your account
I have a new phone. How do I move SendChat?
Install SendChat on the new phone and sign in with the same number. It becomes your main phone, and the old one is logged out. On Free, the new phone loads your messages from 90 days before it was set up, and everything after. With Pro, it loads all of them.
If your number signs in on a phone that isn’t yours, your old phone can take the account back within 7 days: tap This wasn’t me.
Can I change my phone number?
Not yet. If you’re giving up your number, delete your SendChat account first, because whoever gets the number next could sign in with it.
What is the two-step PIN, and what if I forget it?
It’s a 6-digit PIN that SendChat asks for whenever your number signs in on a phone, so a text code alone isn’t enough. Set it in Settings on your main phone. We strongly recommend one. If you forget it, you can sign in without it after 7 days, and your devices are told when that wait starts.
Will my account be deleted if I stop using it?
An account that isn’t used for 12 months is deleted, after two warnings, unless it has SendChat Pro.
How do I get a copy of my data?
In SendChat, use Download my data, on Free or Pro. A device signed in less than 7 days ago has to wait before it can download a copy.
How do I delete my account?
On your main phone, or by email if you no longer have the app. Delete your account explains both ways, and what is deleted and what is kept. If you have SendChat Pro, cancel it in the App Store or Google Play as well.
Privacy and safety
Is SendChat end-to-end encrypted?
No. Your messages and files are encrypted on their way to and from our servers, but our servers store them in a form SendChat can read. That’s what lets your history follow you to a new phone and to your computer. The Privacy Policy explains who can see what.
Where is my information kept?
In the United States: our servers are in Oregon. Some companies that help us run SendChat are in other countries. The Privacy Policy names them.
Does SendChat show ads or sell my information?
No. We don’t sell your information or use it for advertising, the app has no analytics or tracking software (its crash reports are only for fixing problems), and there are no channels. SendChat is paid for by SendChat Pro.
How do I block or report someone?
To block a person, use Block in your chat with them, or on their contact info. To report a person, a message, a group, a Post or a listing, use Report on it. The SendChat team reads every report.
Support
- In SendChat: open Settings, then Help, then Report a problem. The SendChat team reads every report and may reply in a SendChat Support chat.
- To report a person, a message, a group, a Post or a listing: use Report on it in SendChat.
- By email: support@sendchat.ca
Contact
SendChat is operated by S B Fabricating Inc.
S B Fabricating Inc.269556 Grey Road 9
Badjeros, ON N0C 1A0
Canada
support@sendchat.ca
Privacy Officer
Sidney Brubacher, Privacy Officer, is the person in charge of protecting personal information at S B Fabricating Inc. For a question, a request or a complaint about your personal information, write to our Privacy Officer at support@sendchat.ca (please put “Privacy” in the subject), or by mail to the address above, marked “Attention: Privacy Officer”.